Customer Service Representative
Company: Copart
Location: Bismarck
Posted on: June 22, 2022
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Job Description:
Job DescriptionThe Customer Service Representative (CSR)
provides exceptional customer service to internal and external
customers of Copart. Through a thorough understanding of Copart
practices, the CSR offers solutions that aid and facilitate a
unique customer service experience. The CSR provides general
administrative support while multi-tasking in hectic and stressful
situations. In addition, the CSR will be the face of the Company
through face to face and vocal interactions with all levels of
customers which range from the general public to high level
managers of organizations.Receive and process payments.Update lot
(vehicle) notes in the system.Answer multi-line telephone in a
professional manner.Face to face customer interaction.Use company
resources to gather information and offer solutions to meet
customer needs.Contact clients to obtain vehicle pick-up
information.File documents according to criteria.Process mail
incoming and outgoing per criteria.Read and interpret various
reports and documents.Proper completion of sale documents.Other
duties as assigned.RequirementsOne year of office support
experience in a customer service role preferredHigh School
diplomaExcellent customer service skills and attitudeExcellent
written and verbal skillsProficient with office equipmentAttention
to detailProblem-solvingComputer proficiency - MS SuiteTyping speed
45WPMProfessional appearanceAbility to multi-task in a fast-paced
environmentBilingual skills a plusOccasional overtime as neededFor
nearly four decades, Copart has led its industry in innovation and
customer service, enabling it to grow profitably in markets across
the globe. Our success is the direct result of the skills and
efforts of our talented and diverse employees. Our mindset? It's
never just a "job" when your coworkers are like familyit's like
coming home.
Keywords: Copart, Bismarck , Customer Service Representative, Sales , Bismarck, North Dakota
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