Sales & Leasing Consultant
Company: Puklich Chevrolet Inc.
Location: Bismarck
Posted on: April 10, 2021
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Job Description:
Job Title: Vehicle Sales and Lease Consultant Department: Sales
Reports To: General Sales Manager FLSA Status: Exempt SUMMARY Sells
or leases new and used vehicles at dealership gross profit, volume
and customer satisfaction standards. Sales and Lease Consultant
advises customers on vehicle infotainment, comfort, and safety
systems with special attention to features, benefits, functionality
and information. ESSENTIAL DUTIES Essential Duties include the
following. Other duties may be assigned. --- Follows the Road to
the Sale formula: o Approaches, greets, and offers assistance or
direction to any customer who enters the dealership showroom or
sales lot. o Assists customers in selecting a vehicle by asking
questions and listening carefully to their responses. o Explains
fully product performance, application and benefits to prospects. o
Offers test drives to all prospects. Follows dealership procedure
to obtain proper identification from customer prior to test drive.
o Completes a trade evaluation on customer's current vehicle ?
Knows and understands equity and values, and is able to explain
depreciation to the customer. o Provides the customer with a tour
of the dealership ? Introduces customers to service department
personnel to emphasize to them the quality and efficiency of
service repairs and maintenance available in the dealership's
service department. o Gathers the necessary information for each
customer and adds/maintains that information in the CRM tool for
proper dealership follow up. o Writes complete sales orders and
processes paperwork in accordance with dealership policies. o
Ensures that the sales manager has an opportunity to meet each
customer. o Negotiates and closes the deal, with assistance from
the Manager on Duty o Introduces the customer to the Business
Office for the initial interview o Introduces the customer to the
Aftermarket/Accessory Manager o Turns 100 percent of closed deals
to finance and insurance manager, along with properly completed
paperwork (insurance information, trade title, etc.). o Delivers
vehicles to customers, ensuring that the customer understands the
vehicle's operating features, warranty, and paperwork. o Refers
customer to the manager on Duty for the exit interview; discuss the
satisfaction of the customer's deal o Follows up on all
post-delivery items, tag/title work, we-owes, and special requests
to be sure that all customer expectations are met. --- Sells and
delivers a minimum number of vehicles per month. --- Utilizes
dealership sales control and follow-up systems. --- Attends product
and sales training courses as requested by general sales manager.
--- Keeps up-to-date on new products and services within the
industry. --- Maintains an owner follow-up system that encourages
repeat and referral business and contributes to customer
satisfaction. --- Maintains a prospect development system. ---
Conducts business in an ethical and professional manner. ---
Satisfies the transportation needs of vehicle purchasers. ---
Describes all optional equipment available for customer purchase.
--- Gathers customer information as it relates to their smartphone,
Bluetooth-enabled devices, and GPS needs. --- Demonstrates features
and functionality of on-board systems including radio, comfort and
convenience and safety. --- Sells available subscription services.
--- Handles any customer dissatisfaction situations that arise due
to technology. --- Attends any manufacturer or aftermarket training
available regarding technology. --- Exhibits high level of
commitment to customer satisfaction. --- Knows and understands the
federal, state, and local laws which govern retail automobile
sales. --- Establishes personal income goals that are consistent
with dealership standards of productivity, and devises a strategy
to meet those goals. --- Keeps abreast of new products, features,
accessories, etc., and their benefits to customers. --- Prepares
sold vehicles for customer delivery prior to customer arrival. ---
Schedules first service appointment. --- Reviews and analyzes
actions at the end of each day, week, month and year to determine
how to better utilize time and plans more effectively. --- Attends
weekly sales meetings. --- Maintains professional appearance and a
neat work area. --- Sets a good example by maintaining a healthy
work demeanor and cooperating with other managers and fellow
employees in a positive spirit of teamwork. Represents Puklich
Chevrolet positively when out in the community. MARGINAL DUTIES
Marginal Duties include the following. Other duties may be
assigned. SUPERVISORY RESPONSIBILITIES NoneQUALIFICATIONS To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or
equivalent from two-year college or technical school; or six months
to one year related experience and/or training; or equivalent
combination of education and experience. LANGUAGE SKILLS Ability to
read and comprehend simple instructions, short correspondence, and
memos. Ability to write simple correspondence. Ability to
effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the
organization. MATHEMATICAL SKILLS Ability to add, subtract,
multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and
percent. REASONING ABILITY Ability to solve practical problems and
deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS --- Valid Driver's License
--- Good Driving Record PHYSICAL DEMANDS/WORK ENVIRONMENT The
physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. ---
Please refer to Physical Demands & Work Environment worksheet
attached. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
PAY GRADE - TBD OPPORTUNITIES FOR ADVANCEMENT --- New Vehicle Sales
Manager --- Used Vehicle Sales Manager --- Sales Manager ---
Business Development Center Manager --- General Sales Manager This
description reflects management's assignment of essential
functions, it does not proscribe or restrict the tasks that may be
assigned.
PI
Keywords: Puklich Chevrolet Inc., Bismarck , Sales & Leasing Consultant, Sales , Bismarck, North Dakota
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