Customer Account Specialist
Company: Common Spirit
Location: Bismarck
Posted on: January 26, 2023
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Job Description:
Overview
Since 1885, CHI St. Alexius Health has been dedicated to leading
health care in this region by enriching the lives of patients
through the highest quality of care. We seek to continue our
tradition of success and innovation with individuals dedicated to
delivering the highest level of expertise and quality. Together we
can continue to grow and support the legacy of CHI St. Alexius
Health for many years to come.
CHI St. Alexius Health is a regional health network with a tertiary
hospital in Bismarck, the system also consists of critical access
hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison,
Turtle Lake, Washburn and Williston and numerous clinics and
outpatient services. CHI St. Alexius Health manages four CAHs in
North Dakota - Elgin, Linton, and Wishek, as well as Mobridge
Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health
offers a comprehensive line of inpatient and outpatient medical
services, including: a Level II Trauma Center, primary and
specialty physician clinics, home health and hospice services,
durable medical equipment services, a fitness and human performance
center and ancillary services throughout western and central North
Dakota.
CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit,
Catholic health system dedicated to advancing health for all
people. It was created in February 2019 through the alignment of
Catholic Health Initiatives and Dignity Health. CommonSpirit Health
is committed to creating healthier communities, delivering
exceptional patient care, and ensuring every person has access to
quality health care.
CHI St. Alexius Health provides you with the same level of care you
provide for others. We care about our employees well-being and
offer benefits that complement work/life balance. We offer the
following benefits to support you and your family:
* Health/Dental/Vision Insurance
* Flexible spending accounts
* Voluntary Protection: Group Accident, Critical Illness, and
Identity Theft
* Free Membership to Care.com
* Employee Assistance Program (EAP) for you and your family
* Paid Time Off (PTO)
* Tuition Assistance for career growth and development
* 457(b) Retirement Program and Matching 403(b) Retirement
Program
* Wellness Program
Responsibilities
This position is at GREAT PLAINS REHAB SERVICES
The customer service representative is responsible for: patient
demographic and insurance information intake, pulling items from
stock to fill orders, assisting customers with loading large
orders, answering the phone, and maintaining a courteous and
professional demeanor when dealing with customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Greet customers in a courteous and professional manner while
determining their needs
* Triage scheduled customers to the appropriate staff member
* Intake of demographic and insurance information for new customers
and updates changes within established customer accounts
* Keys general retail sales orders; rental return orders; and
resupply orders
* Pull appropriate items to fill resupply orders
* Dispense resupply orders and secure signature for proof of
dispense and assignment of benefits
* Assist customers in locating items on the sales floor
* Consistently responds in a prompt manner to all requests
* Consistently shows willingness to assist customers
* Must be able to re-direct questions to appropriate staff if
unable to help.
* Uses professional skills when handling calls and inquires by
customers and coworkers
* Responsible for closing procedures; assures doors are looked and
monies are safely stored in the safe during non-business hours.
Qualifications
Education:
High school diploma preferred not required
License:
None required
Experience:
Previous customer service experience preferred but not
required.
Skills:
Good written and verbal communication skills; ability to work
within an internet based computer program, likes a demanding fast
paced work environment with numerous interruptions; must be able to
maintain a profession courteous demeanor both in person and via
telephone under stressful situations; is adaptable to varying work
flow and work duties.
Interpersonal Skills:
Must demonstrate initiative and good judgment; promotes positive
working relationships among co-workers through expressions of
appreciation to others for the work they do; works in harmony and
with a spirit of cooperation; disciplined to actively listen to
customer's needs and takes responsibility to address those needs.
Thrives in a fast paced work environment
Physical Effort:
Medium - Lifting 25 pounds frequently up to 50 pound
infrequently
Hours of Work:
GPRS retail store hours
Exemption Status:
Non-Exempt
Other:
Willing to work in the following environments: Able to respond in a
hospital or departmental related emergency; potential exposure to
mechanical, chemical, electrical, and infectious environmental
hazards; and able to respond and perform effectively if an
unforeseen immediate job-related need arises.
Keywords: Common Spirit, Bismarck , Customer Account Specialist, Other , Bismarck, North Dakota
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