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Customer Account Specialist

Company: Catholic Health Initiatives
Location: Bismarck
Posted on: January 13, 2022

Job Description:

**Customer Account Specialist**CHI St. Alexius BismarckBismarck, North Dakota**Requisition ID** 2021-177943 **Employment Type** Full Time **Department** Patient Relations / Customer Service Satisfaction **Hours/Pay Period** 80 **Shift** Day **Weekly Schedule** M-F (8:00 - 5:00) **Remote** No **Category** Environment / Facility Services**Overview**Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.**Responsibilities**The customer service representative is responsible for: patient demographic and insurance information intake, pulling items from stock to fill orders, assisting customers with loading large orders, answering the phone, and maintaining a courteous and professional demeanor when dealing with customers.**ESSENTIAL DUTIES AND RESPONSIBILITIES:**+ Greet customers in a courteous and professional manner while determining their needs+ Triage scheduled customers to the appropriate staff member+ Intake of demographic and insurance information for new customers and updates changes within established customer accounts+ Keys general retail sales orders; rental return orders; and resupply orders+ Pull appropriate items to fill resupply orders+ Dispense resupply orders and secure signature for proof of dispense and assignment of benefits+ Assist customers in locating items on the sales floor+ Consistently responds in a prompt manner to all requests+ Consistently shows willingness to assist customers+ Must be able to re-direct questions to appropriate staff if unable to help.+ Uses professional skills when handling calls and inquires by customers and coworkers+ Responsible for closing procedures; assures doors are looked and monies are safely stored in the safe during non-business hours.**Qualifications****Education:**High school diploma preferred not required**License:**None required**Experience:**Previous customer service experience preferred but not required.**Skills:**Good written and verbal communication skills; ability to work within an internet based computer program, likes a demanding fast paced work environment with numerous interruptions; must be able to maintain a profession courteous demeanor both in person and via telephone under stressful situations; is adaptable to varying work flow and work duties.**Interpersonal Skills:**Must demonstrate initiative and good judgment; promotes positive working relationships among co-workers through expressions of appreciation to others for the work they do; works in harmony and with a spirit of cooperation; disciplined to actively listen to customer's needs and takes responsibility to address those needs. Thrives in a fast paced work environment**Physical Effort:**Medium - Lifting 25 pounds frequently up to 50 pound infrequently**Hours of Work:**GPRS retail store hours**Exemption Status:**Non-Exempt**Other:**Willing to work in the following environments: Able to respond in a hospital or departmental related emergency; potential exposure to mechanical, chemical, electrical, and infectious environmental hazards; and able to respond and perform effectively if an unforeseen immediate job-related need arises.**Equal Opportunity**CommonSpirit Health--- is an Equal Opportunity/Affirmative Action employer committed toa diverse and inclusive workforce. All qualified applicants will be considered foremployment without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, disability, marital status, parental status,ancestry, veteran status, genetic information, or any other characteristic protectedby law. For more information about your EEO rights as an applicant,pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1\_0/EEOLawPoster.pdf)CommonSpirit Health--- will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).CommonSpirit Health--- participates in E-Verify.

Keywords: Catholic Health Initiatives, Bismarck , Customer Account Specialist, Other , Bismarck, North Dakota

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