writing/documentation and communication skills.
-Fast learner, quality
consciousness and committed to providing exceptional customer
-Knowledge of troubleshooting
hardware and software.
-Experience working with
project life cycle or project management methodologies
-6 or more years’ experience
with application support in a hospital or medical related industry
-Expert level understanding
and comfort leading business and technology partners through a
structured deployment and/or implementation life cycle and support
model. This includes technical requirement gathering,
specification development and creation of design and system test
-Advanced understanding of
technology projects and concepts as they relate to high level
business objectives and ability to present those concepts to both
IT and non-IT audiences in concise and an easy to understand
manner is required.
-Advanced oral and written
communication skills capable of communicating at executive levels
within the organization is required. This includes the
ability to present highly technical concepts, solutions, and issues
in a manner business leaders can leverage to support their business
technical writing and documentation skills are
-Capacity to leverage strong
analytical and complex problem solving skills to recommend
-Proven abilities in problem
management, process analysis and root cause analysis is
-Proven interpersonal and
relationship building skills, with the ability to manage up, down
and across levels of the organization is required.
-Operational understanding and
ability to work in a complex and matrix oriented team
-Strong command of key
productivity applications: Google Workspace, Microsoft Visio, for
Ability to comprehend and follow
instructions; maintain attention and concentration for necessary
periods; synthesize, coordinate, and analyze data, perform simple
and repetitive tasks; maintain a work pace appropriate to given
work load; perform complex and varied tasks; relate to other people
beyond giving and receiving instructions; get along with co-workers
and peers; understand the meaning of words and how to use them
appropriately and effectively; understand and remember detailed
instructions; make independent decisions or exercise judgment based
on appropriate information; accept and carry out responsibility for
direction, control and planning.
-Operational knowledge of
interfaces/EDI, APIs, and evolving technology is desired.
-Ability to lead discussions
with application and project team(s) to define testing scenarios
and scripts in alignment with customer and system requirements
is a desired skill..