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COLLECTIONS SPECIALIST II

Company: Lumen Technologies
Location: BISMARCK
Posted on: May 3, 2021

Job Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The Role As a Lumen Collections Specialist II, you will collect revenues owed from business customers and to assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service to help build a loyal customer base, improve our ability to retain our current customer base, and provide quick responses and resolutions to their concerns for prompt payment receipt. Conflict resolution and negotiation skills will be utilized on-a-daily basis. These are call-center like activities with quick resolution to outstanding balances.The Main Responsibilities Receive inbound calls from Lumen business customers for collections, payment arrangements, and simple billing inquiryMeet established collection objectives monthly, collecting and managing past due accounts and outstanding invoices for moderate sized customers Use various computer systems/screens simultaneouslyBuild and maintain strong customer rapport, consult, multi-task, and problem solve with the customerPerfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.)Preparation of monthly collection reports, recommendations, and credit approval decisions on new accounts which will include credit memos and write-off activitiesTeamwork and collaboration with Sales Support, Customer Service, Billing Operations, Billing Inquiry, and Accounts Receivable teams in reconciling accounts. Possess the ability to overcome objections and offer solutions to resolve potential roadblocks during the collection process.Ability to locate, review, and comprehend the terms of the contractual agreements governing the servicing relationship between the customer and LumenWhat We Look For in a Candidate Minimum Qualifications:Strong communication skills (written and verbal) preferredMulti-tasking and problem-solving skillsGood listening skills are necessary for consultative collections and to negotiate solutions that benefit the company and the customerOutstanding customer service skillsAbility to manage your time wisely to accomplish your daily, weekly, and monthly goalsBachelors degree in Finance, Accounting, or Management (substitution of 4 years of work experience will be allowed for the educational requirement)Require to work onsite at all times, cannont work remotelyComputere literacy/good typing skills. Advanced proficiency in the use of Microsoft Office Preferred Qualifications:Previous call center experience5 years collections and/or finance related experienceWhat to Expect Next Requisition #: 248800EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen Technologies, Bismarck , COLLECTIONS SPECIALIST II, Other , BISMARCK, North Dakota

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