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Consumer Banker Team Lead

Company: Bremer Bank
Location: Bismarck
Posted on: April 4, 2021

Job Description:

Extraordinary possibilities and a culture of respect Our people are our competitive advantage. Throughout communities in Minnesota, North Dakota and Wisconsin, our clients and our people are working together to realize extraordinary possibilities. Bremer Financial Corporation is a privately held, $13--billion regional financial services company jointly owned by the Otto Bremer Trust and Bremer employees. Founded in 1943 by Otto Bremer, the company is headquartered in St. Paul, Minnesota and provides a comprehensive range of banking, wealth management, investment, trust and insurance products and services throughout Minnesota, North Dakota and Wisconsin. Clients include individuals and families, mid-sized corporations, small businesses, agribusinesses, nonprofits, and public and government entities. Job Description Assists or directs the consumer banking staff (4-8 reports) within a branch or multiple branches. Provides leadership and functions as a working lead for consumer banker staff and assists with their training and development. Support clients' banking needs by completing a variety of teller transactions in compliance with all applicable standards, policies, procedures and regulatory requirements. May guide and direct teller operations and responsible for implementing policies and procedures in relation to customer operations. May supervise balancing and summarizing daily business and cash. Supervises all record keeping aspects of the new accounts functions. Coordinates and assists with teller and new account training. Ensures compliance with security practices and monitors security equipment. Plans, organizes and assigns the work flow of the consumer banker staff. Exercises authority as defined to make exceptions to policy and procedures. Monitors service quality levels and coaches staff to achieve appropriate levels. Responsible to handle more complex customer complaints and questions.

QUALIFICATIONS

Combination of education and experience generally acquired through the attainment of a Bachelor's degree or equivalent work experience. 3+ years of supervisory experience desirable. Experience in sales or promotion of products and services is preferred. Ability to demonstrate and consistently model Bremer values, Bremer Leadership Competencies and foster an inclusive work environment. Must be eligible to hold NMLS credentials; must complete all required training in order to apply for NMLS credentials. Shared Expectations Personal Leadership: Model Bremer values in all interactions; communicate clearly, honestly and with authenticity; identify and respect style differences in others and be willing to adapt; read and respond appropriately to individuals and/or situations; enhance and maintain robust relationships within and outside the organization; be accountable and demonstrate credibility and follow through on commitments; and build self-awareness by continually seeking feedback from others. Thought Leadership: Use holistic approach when problem solving and decision making; proactively seek diverse perspectives to develop synergetic solutions; promote engagement and empowerment; translate complex concepts and challenges into tasks and activities that are quick and easy to achieve; use authority appropriately and acknowledge the contributions of others. Team Leadership: Lead strategically with rigor around communicating the what and why behind decisions; demonstrate transparency, honesty and courage to earn a reputation as an authentic leader; communicate a vision and engage team in achieving that vision; drive dedication to serve and promote the client intimacy model; clearly communicate and hold employees to performance expectations providing clear and timely feedback and holding all employees accountable; build high performing teams through engagement and accountability; delegate and draw on others knowledge and expertise; commit to coaching and developing team and next generation of leaders by taking an enterprise point of view. Results Leadership: Prioritize strategically by organizing resources, time and people to achieve key goals and objectives; act with a sense of urgency, proactively address critical concerns, work quickly to get things done; lead change effectively; demonstrate knowledge skill and abilities while demonstrating operational excellence; deliver consistent results. Bremer is an Equal Employment Opportunity Employer M/F/Disability/Veteran Miscellaneous Items to Note

  • Must be legally authorized to work in the U.S. without--Bremer sponsorship--for employment visa status (e.g., H1B status, 0-1, TN, EB-2)
  • Notice to Third Party Recruiters ---Bremer Bank, National Association, including its affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed agreement for recruiting or placement services, Bremer will have no obligation and will not agree to pay any referral or recruiting fee. In the event a recruiter or agency submits a candidate for consideration, Bremer explicitly reserves the right to pursue and/or hire any such candidate(s) without any financial or other obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will be deemed to be the property of Bremer.

Keywords: Bremer Bank, Bismarck , Consumer Banker Team Lead, Other , Bismarck, North Dakota

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