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Sr Field Service Manager

Company: Thermo Fisher Scientific
Location: Bismarck
Posted on: April 9, 2021

Job Description:

COVID-19 Update: To keep our candidates, colleagues and other visitors--safe, we're making changes to our interview and hiring process. Learn more When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Location/Division Unity Lab Services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address your business needs. Whether you are looking to arrange for service on one instrument or are seeking resources to manage service and support for all your labs, there is a Unity Lab Services solution to meet your business needs. To deliver service solutions without boundaries, programs are offered for all instruments, equipment and laboratory supplies, regardless of vendor. As a laboratory partner, Unity Lab Services provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovation. Let our expertise complement yours. Unity Lab Services Provides: Simple Access to Integrated Service Delivery: Unity Lab Services provides complete solution design and implementation for seamless laboratory service and support management with one partner. One Solution, Regardless of Vendor: Service and support programs for all instruments and supplies, regardless of manufacturer. How will you make an impact? The Senior Field Service Manager will be responsible for the management of the product line relationship between the Inorganic Mass Spectrometry product line and commercial operations and factory. This individual will be responsible for implementing performance metrics and driving productivity and continuous improvement, including oversight of the Revenue and CAS goals for Inorganic Mass Spectrometry Service. The Senior Field Service Manager will also drive the relationship between field, factory and commercial operations. Establishes operational objectives and work plans, and delegates assignments to subordinates. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect What will you do?

  • Manage and oversee profitability of Thermo Fisher Scientific (Instrument and Enterprise Services) Service operations within the Inorganic Mass Spectrometry Service team while assuming a higher level of strategic responsibility for the direction of the Inorganic Mass Spectrometry product line. This includes the responsibility for problem account management, service revenues, expenses and customer satisfaction.
  • Develop annual cost center budgets and revenue plans and manage spending to meet AOP targets.
  • Manage and direct the activities of all Inorganic Mass Spectrometry service engineers within the region.
  • Manage through the designated account advocates, the national accounts for service response as well as problem account management.
  • Other miscellaneous duties as assigned. How will you get here? Education
    • Bachelor's degree in engineering, physical sciences or chemistry from an accredited institution required. Experience
      • 7-10 years' experience managing field service teams, with a strong background in organizational change, performance measurements and continuous improvements.
      • 3+ years' experience in Inorganic Mass Spectrometry Product Lines preferred. Knowledge, Skills, Abilities
        • Experience managing/leading direct reports, including coaching, development and performance management.
        • A strong financial acumen is highly desired.
        • PPI, Six Sigma or Lean training and/or certification is a plus. At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. To access this job later or share with a friend, please enter Name and Email Address below. Your Name Get notified for similar jobs Sign up and receive similar job alerts to your email Enter Email address Get customized job recommendations based on your career area of interest. Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com . Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Keywords: Thermo Fisher Scientific, Bismarck , Sr Field Service Manager, IT / Software / Systems , Bismarck, North Dakota

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