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Field Service Engineer I (Fargo, North Dakota area

Company: Danaher Group
Location: Bismarck
Posted on: April 8, 2021

Job Description:

From the start of the COVID-19 pandemic, Danaher and its-- operating companies --have been in the fight, innovating solutions for testing, treatment, and vaccine development. As our teams have been dedicated to this important work, there's nothing more essential to us than their safety and well-being. We are more committed than ever to our shared purpose-Helping Realize Life's Potential-and growing our team remains critical. We are hiring for roles across the company and around the world.-- Learn more about Danaher's response to the pandemic here . Field Service Engineer I (Fargo, North Dakota area) Cytiva Location Bismarck, North Dakota, United States of America Category Customer Support Job Id R1144185 Be part of something altogether life-changing Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term. Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. We are looking for a Field Service Engineer I to work with our specialist Engineering team of employees across the world. Do you have a passion for servicing engineering ? Then we would love to hear from you. What you'll do

  • The Field Service Representative will be responsible for meeting the daily repair needs of the customer's equipment by driving customer happiness through Service Excellence.
  • Basic troubleshooting, installation, maintenance and service repair needs.
  • Completing Preventative Maintenance and Field Modification Instruction.
  • Ordering and leading repair parts cycle times.
  • Responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communications with customers to ensure resolution and accurate follow-up, leading to customer happiness.
  • Maintaining tools and test equipment properly and ensuring they are calibrated.
  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  • Leading vendors' service delivery processes in compliance with Cytiva policies.
  • Utilizing the critical issue process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • May include training of clinical staff on designated equipment.
  • Travel is required. Who you are
    • Biomedical or Electrical Engineering degree, or Electrical Engineering Technology diploma, biology diploma, equivalent military education or Associates Degree
    • Experience collaborating with both internal team members and external customers.
    • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
    • Experience troubleshooting and responding to customer concerns
    • Excellent analytical and communication skills with the ability to communicate sophisticated technical issues in an easy to understand manner
    • Six Sigma trained/certified and/or LEAN trained/certified
    • Change agent and process oriented.
    • Located in or near Fargo, North Dakota area. Who we are When you join us, you'll also be joining Danaher's global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.-- Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.-- If you've ever wondered what's within you, there's no better time to find out.-- Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color , national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here .-- Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here . By clicking the "Submit" button you consent to receive emails about similar jobs. You agree to the Terms of Use and acknowledge Danaher's Data Privacy Policy . You may easily unsubscribe at any time. --------------------- Get tailored job recommendations based on your interests. Please be aware that fraudsters often impersonate companies like Danaher and our operating companies to scam job seekers.--You should expect a thorough recruitment process including scheduled interviews with recruiters and the hiring team. We do not ask job applicants to submit personally identifiable information by email, such as social security number or bank account details, and we will never ask you to purchase items for reimbursement or ask you to transfer funds.--Your safety is of the upmost importance to us-please be aware of and report any fraudulent activity to your local authorities.

Keywords: Danaher Group, Bismarck , Field Service Engineer I (Fargo, North Dakota area, IT / Software / Systems , Bismarck, North Dakota

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