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Patient Access Representative - Guest Services

Company: Sanford Health
Location: Bismarck
Posted on: September 11, 2019

Job Description:

Education - High School Diploma or GED Skills - Medical Office Experience - Medical Terminology - Customer Service - BLS Certification **Job Title: ** Patient Access Representative - Guest Services - Bismarck **City: ** Bismarck **State: ** ND **Department** **: ** Patient Access Management - Bismarck **Job Schedule: ** Part Time **Shift: ** Weekends **Hours Per Shift: ** Other **JOB SUMMARY** This position is working in guest services. The main responsibilities of the job are to answer phones in a courteous manner and transfer calls as needed to appropriate departments. Page overhead alarm codes in a timely fashion, relaying information accurately. Direct patients and visitors as needed to their respective appointments as well as providing directions to patient rooms within the hospital. Must be well organized and remain calm during stressful situations. In a registration role, the Patient Access Representative greets patients, verifies patient demographics to accurately register and/or schedule patients, and takes care of related paperwork. Creates electronic patient files; provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to ress and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Patient Access Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers patient enrollment to itional Sanford resources. Collaborates with nursing team and providers to coordinate appointments to meet patients' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, itional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation of patient financial assistance; prior authorization; track patient visits; collaborating with patient financial services and health information management on patient accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies. In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes. **POSITION RESPONSIBILITIES** Operates and maintains standard office equipment such as copiers, faxes, phones. Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. Helps patients fill out forms and sign related documents according to prescribed procedures. Answer telephones and direct calls to appropriate staff. Works with providers to secure necessary medical records and authorize routine treatments. Verifies all insurance information is up to date and correct; maintains patient data in an electronic registration system and on patient's chart. Registers patients and obtains admission data, as well as demographics and insurance information through patient interviewing. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. **DEPARTMENT DETAILS** This part time position will work every Saturday and Sunday. Saturday hours are 12:00 noon - 8:30pm; Sunday hours are 12:00 noon - 6:30pm. **QUALIFICATIONS** High School graduation or GED is required; post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. **About Sanford Health: ** At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities. In ition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world. The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-************ or send an email to ************************ . **City: ** Bismarck **State: ** ND **Job Function: ** Revenue Cycle **Job Schedule: ** Part Time **Shift: ** Weekends **Req Number: ** WD11973

Keywords: Sanford Health, Bismarck , Patient Access Representative - Guest Services, Hospitality & Tourism , Bismarck, North Dakota

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