Customer Service and Support Associate

Company: Comoto
Location: Bismarck
Posted on: November 12, 2021

Job Description:

Company Description Comoto Holdings is America's largest and fastest growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto's brands, RevZilla, Cycle Gear, J&P Cycles, and now REVER, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences. Job Description This is a remote position. All of the equipment you need will be provided to you. Customer Support / Customer Service / Customer Loyalty / Logistics & Order Information; this role is all of those jobs in one. You are able to assist with all types of customer support and policy-related inquiries while providing class-leading service for the companies under the Comoto Family of Brands: RevZilla, Cycle Gear, J&P Cycles and REVER. You will be an expert in policy and procedures, including, but not limited to: Order Placement & Processing, Shipping & Logistics, Returns & Refunds, Customer Loyalty Programs, International Orders, Gift Certificates, Price Matches, and Website Navigation.Our next Customer Service and Support Associate will: Handle all ranges of levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with POLISH.Work with our logistics, techs, suppliers, and order management teams, as well as other staff, on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all aboutContinually learn about a combination of some of the following: Customer Policies, Order Processing, Returns/Warranty Procedures, Carrier practices, etc.Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.Be an excellent, polished communicator both verbally and through writing. Help customers all day, every day. Qualifications Our next Customer Service and Support Associate will have: Commitment to Comoto's Core ValuesMinimum 1 year experience in retail, service, or hospitality industriesSound problem solving and analytical skillsEstablished communication, interpersonal, and listening skillsAbility to interact and work in a fast-paced, team-driven environmentTime management skills and the ability to organize and manage multiple prioritiesAbility to work a schedule outside of standard business hours, including nights and weekendsPassion for motorcycles and related products is idealAbility to speak multiple languages is a plusMinimum typing speed of 35 WPM required. High school diploma or equivalent required. Bachelor's degree is a plus Additional Information All your information will be kept confidential according to EEO guidelines. Associated topics: cajero, cashier, courtesy clerk, customer, customer service, customer service associate, delivering, retail sales, sales, sell

Keywords: Comoto, Bismarck , Customer Service and Support Associate, Hospitality & Tourism , Bismarck, North Dakota