Patient Access Representative: 7th & Thayer Family Medicine - FT/32 hrs.
Company: Sanford Health
Posted on: January 12, 2022
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Sanford Health is one of the largest and fastest-growing
not-for-profit health systems in the United States. We're proud to
offer many development and advancement opportunities to our nearly
50,000 members of the Sanford Family who are dedicated to the work
of health and healing across our broad footprint.
Facility: 7th & Thayer Clinic
Location: Bismarck, ND
Address: 225 N 7th St, Bismarck, ND 58501, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 32. 00
Starting Rate: $16.25
Two major functions of the Patient Access Representative (PAR) are
patient registration and scheduling. Depending on setting, the PAR
may only perform registration or scheduling duties, while in other
settings, the PAR may perform both registration and scheduling
duties. In all settings, the PAR performs additional duties, as
assigned. Duties vary by location/setting. In a registration role,
the Patient Access Representative greets patients/residents,
verifies patient/resident demographics to accurately register
and/or schedule patients/residents, and takes care of related
paperwork. Creates electronic files; provides, scans, and routes
necessary forms and documents. Educates patients/residents and
captures their signatures on necessary paperwork. Establishes and
assigns financial responsibility and/or assists with arrangements
while adhering to appropriate policies and procedures. Collects
co-payments, pre-payments, and/or payments on account balances. May
also work through the registration work queue to address and
resolve issues specific to registration, including work queue
errors, denied insurance claims, and maintenance of the
In a scheduling role, the Patient Access Representative schedules
patient/resident appointments and procedures, obtains and
coordinates referrals, conducts pre-authorization, arranges
interpreter services, checks patients/residents in/out, and offers
enrollment to additional resources. Collaborates with nursing team
and providers to coordinate appointments to meet
patients'/residents' needs. May coordinate provider schedule,
resolve work queue issues and manage recall and waitlists. Operates
multi-line telephones and depending on location, may serve as a
switchboard operator calling codes and paging providers.
Based on setting, additional duties may include preparation and
coordination of charts; organizing supporting provider documents;
discussing pre-payment responsibilities; initiation and
collaboration of patient/resident financial assistance; prior
authorization; track patient/resident visits; health information
management on patient/resident accounts; work on weekly and monthly
reports; compiling, distributing, administering and scoring of
assessments; coordination of Telemed appointments; provider and
schedule maintenance; charge entry/billing and charge verification;
reminder calls for appointments; hospital admission; make copies,
send faxes, and order supplies.
In all settings, the Patient Access Representative serves as a
mentor for new Patient Access Representatives and other staff.
Displays professionalism and promotes an atmosphere of mutual
respect and cooperation. Must be able to work as part of a team and
also work independently. Frequently takes direction from nursing
team. Must always maintain confidentiality of sensitive
information. Requires excellent customer service and the ability to
empathize with patients and their situations. Working knowledge of
medical terminology and use of professional written communication
when making notes.
High school diploma or equivalent preferred. Post-secondary
One year of work experience, preferably in a medical office
setting. Medical terminology helpful; customer service skills
essential. Six months' customer service experience desired.
May require BLS for certain locations and/or settings.
Sanford Health offers an attractive benefits package for qualifying
full-time and part-time employees. Depending on eligibility, a
variety of benefits include health insurance, dental insurance,
vision insurance, life insurance, a 401(k) retirement plan,
work/life balance benefits, sick leave and paid time off. To review
your benefit eligibility, visit https://sanfordhealth.jobs/benefits
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an
individual with a disability and would like to request an
accommodation for help with your online application, please call
1-877-673-0854 or send an email to email@example.com .
Sanford Health has a Drug Free Workplace Policy. An accepted offer
will require a drug screen and pre-employment background screening
as a condition of employment.
Job Function: Revenue Cycle
Req Number: R-0085949
Keywords: Sanford Health, Bismarck , Patient Access Representative: 7th & Thayer Family Medicine - FT/32 hrs., Healthcare , Bismarck, North Dakota
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