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Clinic Services Assistant

Company: CHI St. Alexius Bismarck
Location: Bismarck
Posted on: November 16, 2021

Job Description:

Overview: Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality.Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care. Responsibilities: Associate is under the direction of the clinic supervisor/director. Collaborates with medical records and other registration/scheduling departments. The associate performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic and insurance information; gathering and coding charge information. Observes strict patient confidentiality in dealing with callers and with face to face patient interactions.Essential Key Job Responsibilities Responsible for scheduling all services in accordance with the policies, procedures, protocols and guidelinesInterview, review, registers, update, enters demographic and insurance information accurately and completely into an electronic medical record scheduling system Smiles and greets all incoming patients immediately. Notifies appropriate clinical staff of each patients arrival and assures that patients are informed of any appointment delays if waiting more than 10 minutes from their appointment time.Directs and screens all incoming call, gathers information, transfer to or takes message for appropriate staff in a professional, efficient manner endeavoring to maintain excellent public relations. Communicates information and messages accurately to other departments, physicians offices and outside agencies as directed by Clinic policy Scheduling follow up and referral appointmentsReschedules and/or contacts all orphaned appointments within 24 hours of the time the original appointment was canceledAccurately and timely records and updates physician schedules relating to call, vacation, meeting and clinic time.Collaborates with clinical staff to manage referrals and ensure that test results and consultation reports are received back by clinic providers when patients are sent to outside facilitiesCopies, mails, scans and files all medical information pertaining to patient recordsFollows release of information policies and procedures when verifying and releasing requested medical informationCollects patient co-pays and issues receipts to patientsCross train to perform basic clinical (nurse aid) and laboratory (phlebotomy and waived testing) processes as needed per clinic efficiencies. Complete cross trained duties to include applicable training to maintain proficiency. Qualifications: Required Education for Staff Job LevelsHigh School diploma or equivalentRequired Minimum ExperienceComputer use and business related phone experienceComputer skills, knowledge of medical terminology and scheduling practices is required.Required Minimum Knowledge, Skills and Abilities1. Ability to examine documents for accuracy and completeness2. Ability to process patients and public inquiries with poise and efficiency3. Ability to recognize, evaluate and resolve problems.4. Basic computer data entry, filing, spelling, telephone etiquette skills.5. Ability to organize and prioritize tasks6. Able to work under pressure 7. Maintain a pleasant personality and speaking voice when speaking to patients and team members8. Ability to effectively respond to dissatisfied customers9. Maintain a positive and professional manner at all times10. Responsible for oral and written communication in an accurate, clear and concise manner to patients and team membersPREFERRED Education and/or ExperiencePrefer a minimum of two years office/secretarial experience in a medical facility.

Keywords: CHI St. Alexius Bismarck, Bismarck , Clinic Services Assistant, Healthcare , Bismarck, North Dakota

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