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Clinic Services Assistant

Company: CHI St. Alexius Bismarck
Location: Bismarck
Posted on: November 14, 2021

Job Description:

Overview: Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality.Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care. Responsibilities: The Receptionist performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic and insurance information; gathering and coding charge information. Observes strict patient confidentiality in dealing with callers.ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for scheduling clinic appointments in accordance with the policies, procedures, provider templates and guidelines.Registers all new patients demographic and insurance information into the clinic system accurately and completely.Verifies and updates patient demographic information at every visit and when scheduling appointments.Collects patient co-pays and issues receipts to patients.Smiles and greets all incoming patients immediately. Notifies appropriate clinical staff of each patients arrival and assures that patients are informed of any appointment delays if waiting more than 15 minutes from their appointment time.Obtains signature from all patients regarding Medicare signature and financial policy agreement forms.Perform scheduling duties, including gathering of information, screening of telephone calls, transferring call and message taking.Interview, review and enter demographic information accurately and completely into a computerized scheduling system.Schedules lab and diagnostic tests as indicated by provider.#missioncritical Qualifications: Education: High school graduate or equivalent. A Medical and/or office management degree is preferred.Licensure: NoneExperience: Prefer a minimum of two years office/secretarial experience in a medical facility. Computer skills, knowledge of medical terminology and scheduling practices is required.Skills: Knowledge of medical office procedures. Ability to examine documents for accuracy and completeness. Ability to process patients and public inquiries with poise and efficiency. Ability to recognize, evaluate and resolve problems. Basic computer data entry skills, filing, spelling, telephone courtesy and minimum 30 words/minute typing. Ability to organize and prioritize tasks.Interpersonal Skills: Mature and able to work under pressure. A pleasant personality and speaking voice; ability to relate well with providers, patients, public, and staff. Ability to deal with dissatisfied customers. Must maintain a positive and professional manner at all times. This person is responsible for providing both oral and written communications in an accurate, clear and concise manner to patients and staff members.Physical Effort: Sedentary Light Category: Weight Lifted: 25 lbs. infrequently; 10 lbs. or less frequently.Hours of Work: Daytime Variable hours. May need to work occasional overtime.Exemption Status: Non-ExemptOther: Work is performed in an office environment and requires both desk and counter work. Frequent contact with Clinic staff members, patients and business vendors, can also include contact with angry and upset people. Contact involves dealing with sick patients. Works under the following conditions: potential exposure to mechanical, chemical, electrical, and infectious environmental hazards as associated with the Medical Centers operations

Keywords: CHI St. Alexius Bismarck, Bismarck , Clinic Services Assistant, Healthcare , Bismarck, North Dakota

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