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Sr. Program Manager - Innovation and Process Improvement

Company: SunPower
Location: Bismarck
Posted on: September 21, 2022

Job Description:

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us. Role Summary SunPower is seeking a Sr. Program Manager to join our team. The Program Manager will be a part of the Customer Care organization and will collaborate with stakeholders across the business, representing Customer Care - serving as the voice of the customer and customer experience. This role reports to the Director, Innovation and Process Improvement and will be responsible to help the organization scale for the future by owning and managing a portfolio of programs. Youll work with cross-functional partners across many different teams in the organization (e.g. product engineering, operations, marketing, etc..) as you manage highly complex workstreams . The successful candidate will be a combination of a strategic and analytical minded individual with exceptional data/impact analysis, program management and executional rigor; along with a desire to challenge the status quo for relentless innovation. Problems you will solve/Key responsibilities including but not limited to: + Lead and actively manage portfolio of programs by strategizing, planning, and implementing projects to enhance the efficiency and efficacy of the Customer Care organization + Lead multiple program or project teams, workshop facilitation, drive execution and manage risk, and coordinate interdependencies across all the functions + Develop timelines with quick wins and long-term roadmaps ensuring program plan remains aligned with strategic goals + Ensure effective customer effort analyses are conducted, before developing associated strategy to maximize engagement and minimize risk. + Create plans for program execution to drive alignment and accountability across all teams involved, including a comprehensive communication strategy for all stakeholders + Measure program execution performance through post-mortems, identify areas of improvement, and implement recommendations to optimize future iterations + Be skilled in both oral and written communication Minimum Qualifications: + Bachelors degree in a business or analytical field and 7+ years of relevant experience or 10+ years of relevant experience (in lieu of college degree) + Experience defining program requirements and using data and metrics to determine improvements + 7+ years of experience in program or project management, with proven experience delivering projects by working cross functionally with tech and non-tech teams OR + 7+ years of Total Quality Management, Lean, or other process improvement experience + Lean Six Sigma or Project Management Certification + Well versed in Microsoft Products, specifically Excel and Visio + Strong analytical skills with an ability to navigate a business environment that is complex, ambiguous, and diverse. + Ability to work on and execute change initiatives and multiple projects at the same time + Excellent interpersonal, written communication and presentation skills Preferred Qualifications: + Professional Certifications: Six Sigma Black Belt, PMP, PRINCE2, or Prosci Certification + MBA or Graduate degree in a STEM field + Experience working in a transactional/customer service environment + Experience with managing projects with complexity and proven ability to deal with ambiguity Dont meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Equal Employment Opportunity The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. EOE Minorities/Females/Protected Veterans/Disabled (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) SunPower Supports EEO Accommodation for Applicants to SunPower Corporation SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. NOTICE TO ALL APPLICANTS AND EMPLOYEES Availability of Affirmative Action Plan for Review SunPower is a federal government contractor. As a part of the Companys obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer. Diversity at SunPower: Equal Opportunity EmployerSunPower Corporation is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. SunPower's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.SunPower is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.Accommodation for ApplicantsSunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

Keywords: SunPower, Bismarck , Sr. Program Manager - Innovation and Process Improvement, Executive , Bismarck, North Dakota

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