Medical Office Assistant - Veterans Evaluation Services (Hybrid - Minot, ND)
Company: MAXIMUS
Location: Minot
Posted on: September 17, 2023
Job Description:
Maximus is currently looking for a Medical Office Assistant to
join our Veterans Evaluation Services (VES) Team in Minot, ND. This
is a Hybrid position that requires you to work both onsite at our
Minot, ND office as well as remotely. The Medical Office Assistant
is responsible for assisting providers and veterans on exam days in
any manner needed, general problem solving in a solutions- oriented
manner for both providers and veterans, and updating case statuses
as available. The ideal candidate possess the desire to assist our
wounded veterans with a caring, positive, and patriotic attitude.
Job Description SummaryClinic Intake Specialists supporting the
Veterans Evaluation Services (administered by Maximus) make an
impact everyday by assisting providers and veterans on exam days in
any manner needed. Primary responsibilities include general problem
solving in a solutions-oriented manner for both providers and
veterans as well as update case statuses as available. Candidates
must possess the desire to assist our wounded veterans with a
caring, positive, and patriotic attitude. To prepare you for this
role, the VES provides paid, comprehensive training which ensures
our specialists care for each Veteran with the highest levels of
kindness, knowledge and professionalism. Job SummaryEssential
Duties and Responsibilities:
- Perform all job functions in compliance with HIPAA
policies.
- Adhere to local and externally relevant health and safety laws
and policies.
- Gather and provide necessary information to providers; may
include gathering forms, documents, and vital signs necessary to
the evaluation.
- Provide a high level of customer service by greeting and
directing all visitors, answering inquiries, confirming contact and
appointment information, and otherwise facilitating a positive
experience.
- Document all actions taken and other pertinent information as
it relates to veteran and provider interaction.
- Clean exam rooms between each appointment and otherwise
maintain stock and cleanliness of clinic throughout the day.
- Other duties as assigned. Minimum Requirements:
- High School Diploma or equivalent.
- Prior Medical or Customer Service experience is preferred.
Education and Experience RequirementsKey Responsibilities:
- Arrive 30 minutes prior to scheduled exam
- Display snacks/water/flags/veteran material in the provider's
waiting area and post VES signs in the door
- Greet each veteran immediately, obtain medical history, any
diagnostic results or medical records and provide sign in
sheet
- Provide information to the providers (worksheets/HX
forms/day/face sheets), and assist with vitals (weight, height,
blood pressure)
- Document and update OMS comments for everything you do
pertaining to veterans and providers
- Keep all veteran's information private and confidential
- Assist the veteran in any way needed
- Always be courteous and respectful
- Adhere to local and externally relevant health and safety laws
and policies Additional Duties and Responsibilities:
- Maintain cleanliness of the clinic/per-diem and exam rooms
- Frequently utilizes computer, telephone, e-mail and e-fax
- Communicate and assist other departments in a collaborative
effort to expedite cases
- Work effectively within a team dynamic
- Adapt to new instructions, requests or procedures as
provided
- Maintain a high sense of urgency at all times Requirements:
- High School diploma or general education degree (GED)
required
- Valid driver's license required
- Training and/or certification in the medical field
preferred
- CPR certified preferred
- Intermediate knowledge of pertinent medical terminology
- Advanced verbal and interpersonal skills
- Advanced written communication skills, to include excellent
grammar
- Advanced reading and comprehension abilities
- Advanced analytical skills and detail-oriented
- Advanced multi-tasking skills
- Advanced organizational and prioritization skills, with strong
ability to meet strict deadlines
- Proficient typing skills
- Proficient with Microsoft Word, Microsoft Outlook, Adobe
Acrobat, general Internet research, and beginner knowledge of
Microsoft Excel
- Must live in or near Minot, ND
- Must be willing to travel to provide support to other clinics
within the Central region
- Must be willing to work both onsite in our Minot, ND office as
well as remotely
- Must be willing and able to work some weekend shifts (Saturday
and Sunday) as needed Home Office Requirements:
- Internet speed of 20mbps or higher required (you can test this
by going to www.speedtest.net )
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); Catalina (10.15); M acOS (up to
12.5) or newer
- Connectivity to the internet via either Wi-Fi or Category 5 or
6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise
suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
MAXIMUS IntroductionSince 1975, Maximus has operated under its
founding mission of Helping Government Serve the People, enabling
citizens around the globe to successfully engage with their
governments at all levels and across a variety of health and human
services programs. Maximus delivers innovative business process
management and technology solutions that contribute to improved
outcomes for citizens and higher levels of productivity, accuracy,
accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud
partner to government agencies in the United States, Australia,
Canada, Saudi Arabia, Singapore and the United Kingdom. For more
information, visit https://www.maximus.com. EEO StatementEEO
Statement: Active military service members, their spouses, and
veteran candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. We're proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status. Pay
TransparencyMaximus compensation is based on various factors
including but not limited to job location, a candidate's education,
training, experience, expected quality and quantity of work,
required travel (if any), external market and internal value
analysis including seniority and merit systems, as well as internal
pay alignment. Annual salary is just one component of Maximus's
total compensation package. Other rewards may include short- and
long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees,
including health insurance coverage, life and disability insurance,
a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be
commensurate with job duties and relevant work experience. An
applicant's salary history will not be used in determining
compensation. Maximus will comply with regulatory minimum wage
rates and exempt salary thresholds in all instances. Posted MaxUSD
$19.00/Hr. Posted MinUSD $15.00/Hr.
Keywords: MAXIMUS, Bismarck , Medical Office Assistant - Veterans Evaluation Services (Hybrid - Minot, ND), Administration, Clerical , Minot, North Dakota
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