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Licensing Specialist and Office Assistant

Company: State of North Dakota
Location: Bismarck
Posted on: September 2, 2020

Job Description:

This position serves as the initial point of contact for the office via in-person and telephone, performs technical and administrative activities related to the licensing and registration of aircraft, aircraft dealers, and aerial crop sprayers, and collections of excise taxes by utilizing applicable federal and state laws, rules, regulations, policies and procedures; provides office support to the Aeronautics Commission staff.Duties and Tasks* First to interact with internal and external customers, public inquiries and requests for information in person, over the phone, and email; provide excellent customer service.* Reviews and evaluates submitted documentation for aircraft registrations to ensure all requirements are met, and correct fees have been paid to process aircraft registrations, including preparing and sending out notices and receipts to aircraft owners.* Coordinates the annual renewals of aircraft dealers and aerial applicator licenses, ensuring all requirements of licensing, and pilot certifications have been met, and correct fees paid, including preparing and sending out receipts and license decals.* Maintains and monitors all excise tax collections for new aircraft, by reviewing the FAA registry on a monthly basis, updating the database and preparing and sending out notices of taxes due.* Follows-up with customers on registrations, licensing and taxes that are non-respondent or that require additional documentation to be submitted in processing.* Operates, updates and maintains all information in the AIMS (Aircraft Information Management System) database on a daily basis, creating a deposit of fees collected, as needed.* Assists staff with special projects, updates to website and calendar events, create graphs and reports, scan documents and record retention, purchase and inventory supplies, and prepare mailing and/or shipments.* Performs other comparable duties as assigned.Minimum QualificationsRequires an associate degree with major coursework in office support or business or office education and one year of work experience performing a variety of office support, clerical or secretarial work; orHigh School Diploma or GED and four years of experience performing a variety of high-level, complex administrative support or customer service duties which included tasks such as licensing and registration, along with office support, clerical or secretarial work.Preferred Qualifications* Possess and engage strong written, oral and interpersonal communication skills* Ability to interact with internal and external customers* Flexible and adaptable with learning and understanding technology* Working knowledge of Microsoft Office Suite programs* Self-motivated, positive, and have a proactive stanceApplication ProceduresApplications will only be accepted online through the ND Careers site.Paper submissions will not be accepted. Application materials must be received by 11:59 PM on the closing date.Application materials will be screened based on a 100 point job related personnel system. Application materials must clearly explain how experience and education are related to minimum qualifications and job duties to ensure verification of points. It is very important to be thorough and detailed on all the application materials. The North Dakota Aeronautics Commission does conduct criminal history and background checks.In addition to the online application, required documents to be uploaded and submitted are:* Cover letter - detailing how your experience and education meet the qualifications and preferences listed* Resume* Three (3) business references with contact information* Copy of (unofficial) college transcript (if applicable)Failure to submit required documents will cause the application to be rejected.The North Dakota Aeronautics Commission does not provide sponsorships.Applicants who experience technical difficulties during the application process should contact recruiter@nd.gov or 701-328-3290.For more information about the position, or for persons needing accommodations or assistance with the application or interview process, please contact Gaye Niemiller, PHR, SHRM-CP at 701-328-9652 or ganiemiller@nd.gov.TTY users may use Relay North Dakota at 800-366-6888.The North Dakota Aeronautics Commission offers challenging work opportunities, a full range of employee benefits including health insurance (premium fully paid), a retirement plan, paid leave, flexible work hours and more. Learn more about Employment Benefits at: http://www.nd.gov/hrms.jobs/benefts.aspx. For more information about the North Dakota Aeronautics Commission, visit our website at: http://www.aero.nd.gov.Equal Employment OpportunityThe State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. -- 23-12-10.

Keywords: State of North Dakota, Bismarck , Licensing Specialist and Office Assistant, Administration, Clerical , Bismarck, North Dakota

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